Hearing Services of Franklin: A Sound Decision

When you need to have your hearing tested or are ready for a hearing aid, the Audiologists at Hearing Services of Franklin can help. We provide quality services and products to patients of all ages for all of their hearing health needs. Our team believes in educating patients and providing them with the tools they need to maintain proper hearing.

We take pride in maintaining our quality of work and providing patients with quality hearing solutions they can trust. With offices in Franklin and Spring Hill, Hearing Services of Franklin is able to provide even more patients with the quality hearing care they need.

Meet Our Doctors

Elizabeth Welch, Au.D., Owner

Dr. Elizabeth Welch is the owner of Hearing Services of Franklin. Dr. Welch received her master’s degree from the University of Mississippi in 1998 then she and her family moved to Franklin, where she began her career as an Audiologist. In 2004, she completed her doctoral degree from Salus University. As the owner of Hearing Services of Franklin, Dr. Welch leads one of Middle Tennessee’s largest hearing health care facilities. Dr. Welch also founded and runs a non-profit organization, Hearing Connections, to help all patients have access to affordable hearing care. Elizabeth is married with three beautiful daughters who definitely keep her busy and blessed.


Bridget Lee, Au.D.

Dr. Bridget Lee received her doctoral degree from the University of Memphis in 2004. Dr. Lee practiced in Memphis for three years. Having grown up in Columbia, she returned to the Middle Tennessee area in 2007. Dr. Lee now serves Middle Tennessee with her hearing and balance expertise at Hearing Services of Franklin. Dr. Lee and her family live in Spring Hill, and she sees patients in the Spring Hill location.


Rachel Tuberville, Au.D.

Dr. Rachel Tuberville attended the University of Southern Mississippi. She completed her externship at Hearing Services of Franklin, and earned her doctoral degree in 2009. With her knowledge and compassionate personality for individuals with hearing impairment, Dr. Tuberville continues serving the residents of Middle Tennessee from our Franklin location. She and her husband have three children, Evy, Colten and Ella Kate.


Erica Thayer, Au.D.

Dr. Erica Thayer completed her externship at Hearing Services of Franklin and joined the practice after receiving her doctoral degree in Audiology from the University of Tennessee. Dr. Thayer offers insight into the newest technologies and treatment options for our patients. Erica and her husband, Tyler, moved from Knoxville to Middle Tennessee in May of 2013 and now reside in Nolensville with their children Calvin and Adelaide.


Kelsey Haldeman, Au.D.

Dr. Kelsey Haldeman completed her externship at Hearing Services of Franklin. She joined the practice after earning her Doctor of Audiology (Au.D.) degree from Auburn University in 2017. (War Eagle!) Dr. Haldeman is a native of Murfreesboro, TN and earned her Bachelor of Science degree from Middle Tennessee State University in 2013. She and her husband are happily married and are thrilled to be back in Middle Tennessee. Dr. Haldeman has a hearing loss and wears hearing aids in both ears. She enjoys sharing her story and showing compassion towards others living with hearing loss.


Meet Our Office Staff

Conni Heiney – Patient Care Coordinator

Conni is originally from central Ohio and worked in telecommunications for 15 years before joining our team. She works in Spring Hill office with Dr. Lee. Conni’s husband has a hearing loss, so she understands how important hearing is, not only for the patient but to their family and friends as well. Conni and her husband Roger live in Franklin. Conni joined Hearing Services of Franklin in May 2011, and we would truly be lost without her.


Leslie Johnson – Patient Care Coordinator

Leslie graduated from Lipscomb University with a degree in education but decided to go a different direction with her career when Dr. Welch offered her a position at Hearing Services of Franklin in 2010. Leslie wanted to work with Godly people in a Godly environment who make God the focus of their daily lives, and she says she gets to do that and more at Hearing Services of Franklin. Leslie is a lifelong resident of Franklin. She is happily married to Eric, also a lifelong resident of Franklin and who is on the Franklin police force. Leslie and Eric welcomed a beautiful daughter named Annie in 2015. We are blessed to have Leslie’s sweet spirit on our team.


Nicke Willis – Patient Care Coordinator

Nickie is originally from Conway, NH. She graduated from Harding University where she met her husband, Gabe. The Willis’s have two children, Taryn and Greyson. Nickie’s background is primarily in healthcare administration and she has been a tremendous asset to our front office since joining or team in 2018.


Dawn Brown – A/R & Insurance Coordinator

Dawn is a native Michigander, where she earned a Bachelor of Science in Business Management from Oakland University, but she has lived in middle Tennessee since 1995. Her career began as an IT business analyst, but her passion for healthy living and nutrition led her to Nexslim Medical Weight Loss of Franklin for six years before joining our team in Feb 2019. She loves people and patient care, and she brings a gift of encouragement and a nurturing spirit to Hearing Services of Franklin as our Accounts Receivable Coordinator. Dawn is happily married to Jay and has a daughter (Alli) and son (Jayce).


Sara Sartin – Director of Operations

Sara received her bachelor’s degree from Liberty University with majors in Business Management and Christian Counseling. Sara is a former Marine who enjoys organizing and strategic planning. She thrives on seeing positive results and developing systems to deliver the highest quality of patient care and satisfaction. Sara and her husband live in Franklin, TN and love to travel. They have a son who attends Harding University in Arkansas.


Photo Credits: Hearing Services of TN. MUA – Char Braden. Creative Director – Crystal C Harris. Photographer – Timothy W Harris. Studio: Faith Fashion & Photos on location in Winchester TN.